Directors, employees, contractors and members of the public who have concerns about an individual or organizational process or who suspect instances of non-compliance with Metropolitan's ethics rules or regulations that relate to ethics are encouraged to express them to the Ethics Office. To the extent feasible and appropriate, the office will protect the identity and confidentiality of sources and will independently investigate allegations of retaliation for reporting an alleged violation.
There are two primary methods of expressing concern, registering a complaint or asking a question:
- Convercent: (800) 461-9330
Convercent is an independent helpline that accepts anonymous calls to express ethics concerns about Metropolitan directors, staff, and contractors to a trained, independent interviewer.
- Directly to the Ethics Officer or a member of the Ethics Office staff.
Investigation Process The office will conduct any necessary investigations with impartiality, independence, and fairness to all concerned parties. The office investigates complaints in accordance with its Investigation Guidelines.